Question 1

What is Finance Frank?

Accepted Answer

Finance Frank is an AI-powered Australian personal finance platform. It tracks your net worth across multiple entities (you, your SMSF, family trust, company), categorises transactions, models your tax position, and answers questions in plain English with citations to ATO / state revenue / Services Australia.

Question 2

How do I create an account?

Accepted Answer

Head to app.financefrank.ai and click "Sign Up". You can register with your email address. You'll receive a confirmation email to verify your account before getting started. Free tier is genuinely useful — no card required.

Question 3

What does Finance Frank cost?

Accepted Answer

Three personal plans: Free ($0 — limited features), Standard ($12/month or $120/year) and Pro ($25/month or $250/year). Pro adds portfolio tracking, SMSF compliance tools, insurance adequacy, document storage with semantic search, and the practice-style AI digest. There is also a Practice tier for accountants and planners managing multiple clients — see /advisers or contact us for pricing. Every paid plan includes one free collaborator seat; additional seats $5/month.

Question 4

What devices can I use Finance Frank on?

Accepted Answer

Finance Frank runs in any modern web browser today. The iOS app is currently in TestFlight beta — App Store launch coming once we close out the final acceptance items. Android is on the roadmap.

Question 5

What is an entity?

Accepted Answer

An entity represents a financial identity you manage — yourself (individual), a couple, a partnership, a company, a family trust, or an SMSF. Each entity has its own assets, liabilities, transactions, and reports, with the right tax treatment for that structure.

Question 6

How many entities can I manage?

Accepted Answer

No hard cap on any plan. Add as many individuals, couples, partnerships, companies, trusts, and SMSFs as you need.

Question 7

Can I switch between entities?

Accepted Answer

Yes. Use the entity filter in the top of every page to scope to one entity, or leave it un-filtered to see consolidated totals.

Question 8

How do I import transactions?

Accepted Answer

Go to Money → Transactions and click "Import". You can upload a CSV or OFX file from your bank. Frank parses the file and auto-categorises using AI plus your historical patterns.

Question 9

How does AI categorisation work?

Accepted Answer

When you import transactions, Frank analyses the description, amount, and date to suggest a category. Over time, Frank learns from your corrections and becomes more accurate for your specific spending patterns.

Question 10

Can I edit or re-categorise transactions?

Accepted Answer

Absolutely. Click any transaction to update its category, add notes, or split it across multiple categories. Your changes help train Frank for future imports.

Question 11

What can I ask Frank?

Accepted Answer

Anything about your money: "What did I spend on groceries last month?", "What's my net worth?", "How much tax will I owe this year?", "Should I refinance at 5.95%?", "What does my trust deed say about distributions to minor beneficiaries?". Frank has access to your entities, assets, liabilities, transactions, and (for canonical financial doc types you upload) the contents of your documents.

Question 12

Is my data shared when I use Frank AI?

Accepted Answer

Frank processes your questions in the context of your own data only. Your financial information is never shared with other users, and Anthropic / OpenAI (the underlying AI providers) do not train their models on your data — see our Privacy Policy for the full third-party disclosure.

Question 13

How do I upgrade or downgrade my plan?

Accepted Answer

Go to Settings → Billing and click "Change Plan". Upgrades take effect immediately. If you downgrade, you'll retain access to higher-tier features until the end of your current billing period.

Question 14

How does collaborator billing work?

Accepted Answer

Every paid plan (Standard or Pro) includes one free collaborator seat — perfect for a partner, accountant, planner, broker, or adviser. Additional seats are $5/month each. Manage seats in Settings → Sharing.

Question 15

Can I cancel my subscription?

Accepted Answer

Yes. Go to Settings → Billing and click "Cancel Subscription". You'll retain access until the end of your current billing period. Your data is preserved if you decide to resubscribe later.

Question 16

Where is my data stored?

Accepted Answer

Your primary database (Supabase) is hosted in Australia. Some specific processing happens overseas: payments via Stripe (US), AI conversations and narrative reports via Anthropic (US), document semantic-search embeddings via OpenAI (US), API hosting via Render (US), website CDN via Vercel (global), transactional email via Resend (US). The full list with what data each receives is on the Privacy Policy.

Question 17

How is my data protected?

Accepted Answer

Encryption in transit (TLS) and at rest (AES-256 + Fernet for sensitive fields like TFN). Row-level security on the database so you can only access your own rows. JWT auth with token expiry. Audit logs on every change.

Question 18

Do you sell my data?

Accepted Answer

Never. We don't sell, rent, or trade your personal information to anyone. The third-party providers above are processors only, used solely to deliver the service. See our Privacy Policy for the full breakdown.

Question 19

Can I delete my account and data?

Accepted Answer

Yes. Contact support@financefrank.ai and we'll permanently delete your account and all associated data within 30 days, in accordance with our Privacy Policy.

Question 20

What is the CGT Dashboard?

Accepted Answer

Wealth → CGT gives you a complete view of your capital gains tax position. It shows realised gains and losses by financial year, applies the 50% CGT discount for assets held over 12 months, and tracks unrealised gains on current holdings.

Question 21

How does the Salary Packaging optimiser work?

Accepted Answer

Plan → Salary packaging gives you sliders for extra salary sacrifice, novated lease, ECM and bonus deferral. Side-by-side current vs optimised pay breakdown, with concessional cap headroom check baked in. Uses the current $30,000 concessional cap (verify the cap if you're reading this in a new financial year — Frank pulls the live figure).

Question 22

How does property build / construction tracking work?

Accepted Answer

For a property under construction, the +Build panel on the Wealth page lets you log start/completion dates and the drawdown schedule. Frank computes a progressive valuation that rises with your drawdowns, splits interest into capitalised (pre-tenant-ready, adds to cost base) vs deductible (post-tenant-ready), and rolls everything into the cost base when you mark the build tenant-ready.

Question 23

How does property analysis and negative gearing work?

Accepted Answer

The Property tab in Plan analyses your investment properties to show gross yield, whether each property is negatively geared, the tax benefit at your marginal rate, and the real after-tax cost. It automatically links rental income and mortgage data from your wealth records.

Question 24

What are the Rate Impact and Refinance calculators?

Accepted Answer

The Rate Impact calculator models how interest rate changes affect all your mortgages. The Refinance modeller compares your current loan with a candidate refinance at a new rate, factoring in switching costs to show your break-even payback period in months.

Question 25

What is the burn-down calculator?

Accepted Answer

Reports → Burn-down answers "if my income stopped today, how many months can I sustain my current spending?". Liquid assets less expected CGT, divided by net monthly burn (expenses minus after-tax passive income). Useful for emergency planning, sabbaticals, and pre-retirement bridges.

Question 26

What is the Executive Summary report?

Accepted Answer

Reports → Executive Summary is an AI-generated monthly narrative — net-worth movement, what drifted, three options to consider in the next 30 days. Information only, never prescriptive.

How can we help?

Frequently Asked Questions

Getting Started

Entities & Accounts

Transactions & Categorisation

Frank AI

Billing & Subscription

Security & Privacy

Advanced Features